Telehealth Availability Criteria - COVID-19

Telehealth services will be available to:

  • people isolating themselves at home on the advice of a medical practitioner, in accordance with home isolation guidance issued by AHPPC, and people who meet the current national triage protocol criteria for suspected COVID-19 infection after consultation with either the national COVID-19 hotline, state COVID-19 hotlines, registered medical or nursing practitioner or COVID-19 trained health clinic triage staff.

  • people aged over 70

  • Aboriginal and Torres Strait Islander people aged over 50

  • people with chronic health conditions or who are immunocompromised

  • parents with new babies and people who are pregnant.

People in isolation or quarantine for COVID-19 can see any eligible health provider through new telehealth items.  Patients in vulnerable groups can additionally see a health provider via telehealth for a non COVID-19.

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