Your Rights and Responsibilities

As a valued patient of Childs Road Medical Clinic, it is important to us that you understand your rights and responsibilites.

You have the right to:

  • Considerate, respectful and non-discriminatory care.

  • Be treated with dignity and consideration by others.

  • Have your beliefs, ethnic, cultural and religious practices respected.

  • Privacy and confidentiality.  To read our privacy policy

  • Receive clear information about your health care, proposed treatment or services so that you can make informed decisions about your treatment.

  • Participate in your health care decisions.

  • Refuse assessment or treatment.

  • Seek a second opinion.

  • Refuse participation in educational or research programs.

  • Refuse the presence of health workers not directly involved with your care.

  • Assistance from the Practice Manager if not satisfied with services

  • Access to your client record in accordance with the Information Privatcy Act (Victoria) 2000.

Your Responsibilites

As a patient of Childs Road Medical Clinic you have a responsibility to:

  • Respect the privacy of others attending the service(including information shared in groups and programs).

  • Participate in your care by informing your healthcare professional of all relevant information.  If you do not understand the information you are given, please ask to have it explained.

  • Keep appointments and be on time.  Failure to give 4 hours notice will attract a cancellation fee.

  • Treat other service users with respect and consideration.

  • Provide a safe environment for our health care professionals visiting your home.