You have the right to:

• Considerate, respectful and non-discriminatory care.

• Be treated with dignity and consideration by others.

• Have your beliefs, ethnic, cultural and religious practices respected.

• Privacy and confidentiality.  To read our privacy policy

• Receive clear information about your health care, proposed treatment or services so that you can make informed decisions about your treatment.

• Participate in your health care decisions.

• Refuse assessment or treatment.

• Seek a second opinion.

• Refuse participation in educational or research programs.

• Refuse the presence of health workers not directly involved with your care.

• Assistance from the Practice Manager if not satisfied with services

• Access to your client record in accordance with the Information Privatcy Act (Victoria) 2000.

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Your Responsibilites

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As a patient of Childs Road Medical Clinic you have a responsibility to:

• Respect the privacy of others attending the service(including information shared in groups and programs).

• Participate in your care by informing your healthcare professional of all relevant information.  If you do not understand the information you are given, please ask to have it explained.

• Keep appointments and be on time.  Failure to give 4 hours notice will attract a cancellation fee.

• Treat other service users with respect and consideration.

• Provide a safe environment for our health care professionals visiting your home.

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